Commercial HVAC Service Dispatcher / Service Coordinator
Commercial HVAC Service Dispatcher / Service Coordinator
About the Role
Seeking a Service Dispatcher/Coordinator to support our growing commercial HVAC and mechanical service operations. This position works closely with technicians, customers, project managers, and service leadership to ensure timely scheduling, communication, and execution of service work.
As our service department continues to expand, we are looking to strengthen our dispatch and customer support team by adding an additional operations professional.
Key Responsibilities
Dispatch and schedule HVAC service technicians.
Coordinate emergency and routine service calls.
Maintain technician schedules and route efficiency.
Communicate with customers regarding service status and appointments.
Assist with work order management and invoicing processes.
Collaborate with Service Management and field personnel to ensure customer satisfaction.
Support preventative maintenance scheduling and contract administration.
Preferred Qualifications
Experience dispatching commercial HVAC, plumbing, or mechanical service technicians.
Experience with ServiceTitan, Vista, COINS, ServiceTrade, or similar service software.
Strong customer service and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Benefits
Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off
Affirmative Action/EEO Statement
As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.
All employees are subject to a pre-employment drug screen.
- Department
- PROFESSIONAL/ADMIN
- Role
- Service Dispatcher
About Apollo Mechanical Contractors
Apollo Mechanical Contractors is a Native American-owned business that officially began operations in 1981 under the guidance and vision of owner Bruce Ratchford. Apollo is based in Kennewick, Washington, performing Full Mechanical projects across the United States and around the world. Apollo employs over 3500 people, with annual revenues of over $1 Billion.
Apollo Sheet Metal officially began operations in 1981, building on a vision that originated in the mid-1970s by owner Bruce Ratchford. With a decade of experience and expertise in mechanical design and business management, Mr. Ratchford incorporated Apollo in Richland Washington, to serve the Tri-Cities’ construction needs. Since 1981, Apollo has expanded its market to include locations across the United States and multiple countries.
Apollo has progressively grown larger than its original scope and has expanded its operations to specialize in mechanical construction for correctional facilities, hospitals, laboratories, high tech data centers, schools, and industrial facilities.